Once a deposit's approved, the money should be credited to your Bankroll within the timeframe specified below. If this isn't the case and you would like the matter investigated, click the relevant deposit method below and provide us with the requested details:
Credit/Debit Cards
Up to 10 Minutes
For investigation, please provide us with the following information:
- Time and Date of the Transaction
- Amount
- Transaction Reference Number - 15 digits (Example: 123456781234567)
- If you do not have the 15-digit Transaction Reference Number, we will require the following information:
- Time and Date of Transaction
- Amount
- Card Issuer
- Card Issuer Reference No (This can be found on the Deposit Transaction Page or on your card statement)
ACH (Automated Clearing House)
Up to 10 Minutes
For investigation, please provide us with the following information:
- Time and Date of Transaction
- Amount
- e-Check Reference Number - 8 digits (Example: 12345678)
- Transaction Reference Number - 15 digits (Example: 123456781234567)
PayNearMe
Up to 10 Minutes
For investigation, please provide us with the following information:
- Time and Date of Transaction
- Amount
- Transaction Reference Number - 15 digits (Example: 123456781234567)
- A copy of your PayNearMe receipt, as provided by 7-Eleven.