If a technical error our end has led to a duplication of charges, we will always reimburse these funds.
NOTE: If your bank confirms all transactions as valid and charged, please visit our 'Cashier' and upload a copy of your official bank statement that shows the following information:
- Name of your bank
- The card number
- Amounts
- Date of transactions
Once the above details are uploaded, please send an email to pa-trans@wsoponline.com and request to have your overcharge investigated.
There may be other events that can easily be mistaken for duplicate charges, such as one of the following scenarios:
Payments on hold
- If you have made deposits into your account that have not been approved, it may be because the card-issuing bank is holding these funds pending authorization.
- This means that the funds are kept on reserve for a specified time, determined solely by the card issuer, allowing the merchant to request payment for the transactions.
- When a transaction's not approved, we don't request payment from the bank, who will release the hold and make these funds available to you once again.
Failed Payments
- If you have failed deposits, the charges that appear on your statement could be pending charges. To verify this, please contact your bank directly.